Privacy policy

1. Introduction
Wescents respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.wescents.com and make purchases from us.


2. Data Controller
Wescents B.V.
Koningsplein 5

1017BB Amsterdam 

Chamber of Commerce: 80232906
VAT number: NL866756759B01
Email: shop@wescents.com


3. Personal Data We Collect
We may collect and process:

  • Identity Data: Name, title

  • Contact Data: Address, email, phone number

  • Financial Data: Payment details (processed securely by our payment providers)

  • Transaction Data: Order history, purchase details

  • Technical Data: IP address, browser type, device information

  • Profile Data: Username/password, preferences, feedback

  • Usage Data: How you use our website, products, and services

  • Marketing Data: Your preferences in receiving marketing


4. How We Use Your Personal Data
We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Process payments and prevent fraud

  • Provide customer support

  • Send relevant marketing communications (with your consent)

  • Improve our website and services

  • Comply with legal obligations


Legal Basis:

  • Contract performance (order processing)

  • Legal compliance (tax obligations)

  • Legitimate interests (website improvement, fraud prevention)

  • Consent (marketing communications)


5. Data Sharing and Transfers
We may share your data with:

  • Payment processors (e.g., Mollie, PayPal)

  • Shipping partners (e.g., DHL)

  • IT service providers

  • Marketing platforms (with consent)

  • Government authorities (when required by law)

We ensure adequate protection for international data transfers.


6. Data Retention
We retain personal data only as long as necessary for:

  • Order processing: 7 years (legal tax requirement)

  • Customer accounts: Until deletion request

  • Marketing: Until consent withdrawal

  • Analytics: 26 months


7. Your Rights
Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Erase your data ("right to be forgotten")

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

To exercise these rights, contact: privacy@wescents.com


8. Cookies and Tracking
We use:

  • Necessary cookies (website functionality)

  • Analytical cookies (Google Analytics)

  • Marketing cookies (with consent)

You can manage cookies through our cookie banner and browser settings.


9. Data Security
We implement appropriate security measures including:

  • SSL encryption

  • Secure payment processing

  • Limited access controls

  • Regular security assessments


10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.


11. Third-Party Links
Our website may contain links to other sites. This Privacy Policy does not apply to those sites.


12. Changes to This Policy
We may update this policy. The latest version will always be posted on our website.


13. Contact & Complaints
For privacy-related questions or complaints, contact:
Email: shop@wescents.com

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).


14. Consent
By using our website and services, you consent to this Privacy Policy.