Shipping & returns policy

1. Shipping


1.1 Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.


1.2 Shipping Methods and Costs
We ship throughout the Netherlands and internationally via DHL. Shipping costs are calculated based on the country of delivery and the quantity of packages. 


1.3 Delivery Times

  • Netherlands: 1-2 business days

  • Belgium/Germany: 2-3 business days

  • Other European countries: 3-5 business days

Please note: These are estimated delivery times and not guarantees. Delivery may be affected by factors beyond our control.


1.4 Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's journey.


1.5 Delivery Issues
If you encounter any delivery problems, please contact us within 7 days at: shop@wescents.com


2. Returns


2.1 Right of Withdrawal
You can return your order within 14 days. The order cannot be returned to our WeScents boutique, it has to be returned via DHL.  


2.2 Exceptions to the Right of Withdrawal
Due to hygiene reasons, we cannot accept returns of:

  • Opened perfume bottles

  • Used products

  • Broken seals

  • Damaged packaging (unless the seals still remains on the packaging) 

  • Testers and samples


2.3 Return Conditions
To exercise your right of withdrawal, you must:

  • Inform us of your decision via email to: shop@wescents.com

  • Return the goods within 14 days of notifying us

  • Ensure the product is unused, in original packaging with seals intact

  • Include all original accessories and documentation


2.4 Return Shipping Costs

We provide you with the return label and the shipping costs are free of charge. 


2.5 Refund Processing

  • Refunds are processed within 7 business days after receiving and inspecting returned items

  • Refunds will be issued to the original payment method

  • We reserve the right to deduct from the refund if product value decreased due to handling beyond what's necessary


3. Defective or Incorrect Items


3.1 Reporting Issues
If you receive:

  • A defective product

  • Wrong item

  • Damaged goods


Please contact us at: shop@wescents.com with:

  • Order number

  • Photos of the issue

  • Detailed description


3.2 Resolution
We will:

  • Arrange a return label if needed

  • Send a replacement immediately, or

  • Issue a full refund including shipping costs after receiving the damaged product


4. Contact Information

For shipping and returns questions:
Email: shop@wescents.com
Business Hours: Monday-Friday, 9:00-18:00 CET


5. Policy Changes

We reserve the right to modify this policy. Changes will be effective immediately upon posting to our website.